What is tales from the front desk?

"Tales from the front desk" is a common term used in the hospitality industry and refers to the stories, experiences, and anecdotes shared by front desk staff working in hotels, resorts, and other similar establishments. These stories can range from hilarious and amusing encounters with guests to heartwarming and touching stories of human interactions.

Front desk staff are often the first point of contact for guests checking in and out, making reservations, and addressing any concerns or requests. As a result, they have many interesting and entertaining stories to share.

Some common themes in tales from the front desk include strange and unusual requests from guests, dealing with difficult or rude customers, and handling unexpected situations such as power outages or natural disasters.

In recent years, many hotels and resorts have even started sharing their own tales from the front desk on social media or dedicated blogs as a way to add a personal touch and connect with guests.